Hyatt Place Dublin/Pleasanton

I stayed at Hyatt Place Dublin, CA for one night. I made reservations on the Hyatt website for two rooms. I had stayed there previously earlier in the fall and the stay was pleasant. It was my son's birthday weekend and I was surprising him with a quick trip to the Bay. I received my confirmation email with no problem. On the day of my stay, I received a welcome text and then later that day I received an email that said that my trip details had been changed. I called the number and was assured that both rooms were visible and that everything was fine. I called the hotel directly to confirm that my son's name was showing on his room and that my card information was on file, I was put on hold after 9 minutes the call was picked up and dropped. I called back and was asked to hold but did not I told her what had happened the last time, and she explained that she was checking in a soccer team and was alone at the desk. I told her that I just needed to verify my son's name was on the room so that he would not have any check-in problems she said that she looked and it wasn't (this was new news to me) but that she would add it. My son arrived with his girlfriend. I waited for some time until Rebecca came over and started to check him in. After some searching, she said that there was no reservation, he called me and put me on speaker and she was able to find it. I got off the phone and he called back a few minutes later. She said there was no card on file,(my son gave her his debit card to place a hold for both rooms) I explained to her that there was because a hold had already been placed on my card earlier that day by Hyatt. She also told me she only saw one room. I then explained to her that I had called and spoken to someone on the corporate line and that they had confirmed the two rooms and my son's name listed on one with my card as the payee. I also let her know that I had spoken to Christina earlier and that she had said she was going to put his name back on the reservation. She seemed to be confused and I asked to speak to a manager, she asked me to hold. By this point, I was beyond frustrated. They had run my son's card for a hold AND charged him for parking which they had not done to me one month before. Christina got on the phone, I reminded her of our conversation, and she said that she had not added his name. By this time my son had been in the Hyatt lobby for almost 1/2 hour trying to get checked in on his birthday weekend. I told her that I did not want him to have to accrue any charges or holds because even if it was just pending the bank would hold the funds for a few days and he would not have access to his money. She said that I could do a card authorization form and that she would send it right over. An hour or so later I received it and completed it but by that time it was too late, both my son and myself had held for the charges of both rooms. We had both wasted an inordinate amount of time trying to resolve what should have been a seamless and simple transaction. What was meant to be a celebratory weekend was dampened by these interactions at check-in and before arrival. The room was fine, and Hyatt's moderate-category hotel was acceptable. I put the do not disturb notice on the door to ward off housekeeping and still managed to receive a knock at the door that woke me up by housekeeping. I do not know why the door sign was ignored. I attempted to check out both rooms online to avoid interacting with anyone at the front desk again because I didn't want that morning ruined by more frustration. I received an error message that I had already checked out. I went to the front desk to see what was going on and the two women there did not seem to think it was that big a deal. I wanted to confirm that my folio was closed out. They assured me it was and I left. I am not returning. The only reason I am giving it two stars is because the room was okay.

The staff are friendly and helpful, the breakfast was great and a good variety, (wish they had trays to bring food up to room). Had real oatmeal early and went back for french toast, fresh fruit and scrambled eggs later. Room is clean and plenty of space, TV turns to watch from bed or couch. Motion light in living room. AC works good, room is quiet and comfortable, will definitely come back. Got a great deal being a Hyatt member.

My experience at this hotel was below par. It started right from checkin process where I booked a 2 beds in a room but when I arrived I was told sorry we only have a king bed in room. What is the purpose of RESERVATION than. #2. Hotel ran out of pillows. We had just3 pillows in room when I asked for more they told me we don’t have any spears anymore. Which hotel runs out of pillows. #3 Towels: we were there for 3 nights and told front desk that we want our towels to be changed daily. And not to my surprise we did not had any towels next day we had to call 4 times to get towels. #4 Clogged restroom, water continuously flooded restrooms and we had to call front desk. Many more So Yehh this is definitely not a 3 star hotel. If you have other option for it rather than easing your money and vacation here.

A hotel by the highway, next to a gas station, that charges for parking. The rooms are oddly impractical (bizarrely, there is no sink in the bathroom). Ours also featured a window AC unit that struggled to keep up. The elevators were slow, and creaked loudly when in use. This is two star motel fare; not a Hyatt-level experience. Breakfast was 7/10; the only bright spot in this experience . Would not return.